Yeaster New Updates 2024 April

New Feature Roundup – April ’24

Call Center Solution Updates

At our call center, ensuring customer satisfaction remains our utmost priority. With this latest update, we're excited to announce enhancements and additions to our inbound call center solution. These improvements are designed to empower supervisors in managing call distribution more intelligently, ultimately aiming to deliver top-notch, five-star customer service.

Key Features:

1. Skill-based Routing: We've introduced Skill-based Routing, a new call routing strategy within Yeastar. This innovative feature intelligently directs incoming calls based on agents' skills. By automatically routing customers to the most qualified agents, we aim to increase first-call resolution rates and enhance the overall customer experience.
2. Advanced IVR: Our enhanced IVR (Interactive Voice Response) system ensures seamless navigation for callers, allowing them to efficiently reach their desired destination within our call center.
3. New Wallboard Views: We've added new Wallboard Views to provide supervisors with comprehensive insights into call center performance metrics. These views empower supervisors to make informed decisions in real-time, optimizing operational efficiency.
4. Enhanced Queue Panel: The Queue Panel has been upgraded to offer improved visibility and control over call queues. Supervisors can now efficiently manage incoming calls, ensuring timely responses and minimal wait times for customers.

By leveraging these new features and improvements, our call center is better equipped to meet the evolving needs of our customers and deliver exceptional service with every interaction.

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