New Feature Roundup – April ’24

Call Center Solution Updates

At our call center, ensuring customer satisfaction remains our utmost priority. With this latest update, we're excited to announce enhancements and additions to our inbound call center solution. These improvements are designed to empower supervisors in managing call distribution more intelligently, ultimately aiming to deliver top-notch, five-star customer service.

Key Features:

1. Skill-based Routing: We've introduced Skill-based Routing, a new call routing strategy within Yeastar. This innovative feature intelligently directs incoming calls based on agents' skills. By automatically routing customers to the most qualified agents, we aim to increase first-call resolution rates and enhance the overall customer experience.
2. Advanced IVR: Our enhanced IVR (Interactive Voice Response) system ensures seamless navigation for callers, allowing them to efficiently reach their desired destination within our call center.
3. New Wallboard Views: We've added new Wallboard Views to provide supervisors with comprehensive insights into call center performance metrics. These views empower supervisors to make informed decisions in real-time, optimizing operational efficiency.
4. Enhanced Queue Panel: The Queue Panel has been upgraded to offer improved visibility and control over call queues. Supervisors can now efficiently manage incoming calls, ensuring timely responses and minimal wait times for customers.

By leveraging these new features and improvements, our call center is better equipped to meet the evolving needs of our customers and deliver exceptional service with every interaction.

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Dual-lens Camera

The upgraded Full-color 2.0 offers dual-lens cameras with large F1.0 aperture, and Dual Light Fusion technology that collects visible color details and lightness information using separate lenses. Equipped with dual CMOS (1/1.8” and 1/2.8”), these cameras provide 36% increase in brightness and 14 times increase in s/n ratio. With pixel-level frame-by-frame mapping, they present high image definition and vivid colors even when the supplementary white light is off, thus reducing light pollution and attraction of insects. Also, its high precision AA (Active Alignment) process ensures that the lenses and sensors are all precisely aligned, allowing it to capture clear color images.

4K Color Image

The 4K network cameras of Full-color 2.0 are equipped with 1/1.2” image sensor. Compared with conventional 8MP camera, this image sensor significantly increases the pixel size by 110%, allowing it to capture real-time 4K color images even under low-light condition. These cameras also boast 42% increase in brightness, and 400% increase in S/N Ratio, providing a clear and high-quality image of the monitored scene.

Vari-focal Lens

The Full-color 2.0 cameras with vari-focal lens offer approx. 5x optical zoom and auto focus function that can maintain clear details even after zooming in. It solves the difficulty in capturing vivid color details of targets during night time or in environments with low illumination, which is a common pain point when using traditional IR vari-focal cameras. It covers narrow indoor spaces and wide outdoor scenarios, which can help ease operation and save time and labor costs.

AI Features

The upgraded Full-color 2.0 network cameras can work with Dahua 5-I/L series NVR, which enables color search for human and vehicle targets (person’s clothes and car exterior) and allows extraction of relevant video footages. It also offers AI Schedule that allows users to set different AI functions according to the time schedule.

By releasing its upgraded Full-color 2.0 Network Cameras, Dahua Technology delivers another artillery of new technologies that can enhance conventional monitoring and meet the various requirements of its customers.

In the latest Spring 2024 Reports, Yeastar has proudly earned a total of 28 badges. Notably, we have achieved the Leader recognition in the latest Grid Reports, showcasing our commitment to excellence, as well as the trust and satisfaction of our users.

Below are the badges awarded to Yeastar by G2 in its Spring 2024 Reports:

• “Leader” in VoIP
• “Leader in Europe” in VoIP
• “Leader in EMEA” in VoIP
• “Easiest to Use” in VoIP for Mid-Market
• “High Performer” in UCaaS Platforms,
• “High Performer” in Call Center Infrastructure (CCI)
• “High Performer” in Contact Center
• “Easiest Setup” in UCaaS Platforms for SMBs
• “Users Most Likely to Recommend” in UCaaS Platforms for SMBs

Read More On Yeastar Webisite

Yeastar is a trailblazer when it comes to delivering IP PPX solutions. The company offers Voice over Internet Protocol (VoIP) servers with some of the most advanced and ground-breaking features on the market, and it has continued to enhance both its product line and the mechanisms through which its products are delivered.

In this article, we focus on Yeastar’s P-Series cloud-based VoIP telephony solutions, how they are delivered and the market they are designed to serve.

P-Series cloud edition

The cloud edition of this series of IP PBXs delivers the same great features as its appliance and software edition counterparts, but with the convenience of a SaaS infrastructure. To be more precise, this is a Unified Communications-as-a-Service (UCaaS) offering that allows end users to become subscribers to the service and get up and running within minutes of service activation.

The cloud edition is hosted by Yeastar, which deals with all server maintenance, software upgrades and other day-to-day technical tasks in the background. No more physical installations or software server installations are necessary, and no on-premises or even cloud-based infrastructure is required. All you need is a stable internet connection, something that is almost ubiquitous in today’s world.

This edition is ideal for smaller businesses of up to several dozen employees that don’t have the budget for full-time or even part-time IT staff.

In addition, as a business grows, the P-Series cloud grows with it by simply adding subscribers and mixing and matching only those feature sets that are useful to the business.

Deployment scenario

Imagine you’re a small company with 12 employees, but you’re growing fast. You have many customers who need to contact you by telephone, and you’re eager to provide them with high-quality, enterprise-caliber customer service. However, you don’t have the budget or time to invest in a telecom system that will deliver on all these requirements.

Yeastar’s cloud-based P-Series PBX delivers a turnkey solution for flexible and easily deployable telephony with advanced features and services, including the following:

• Enterprise-grade telephony, delivering internal and external telephone service to employees
• Contact center applications that allow customers to contact you by telephone
• Integration with third-party CRMs, help desk platforms and collaboration systems — such as Teams, Salesforce, Zoho, Hubspot and others — to streamline processes and increase efficiency
• Sophisticated call routing, IVR (interactive voice response) and specialized unified communications tools enable callers to get to the person they need to talk to as quickly as possible
• Yeastar Linkus softphone, a free app for working from anywhere with integrated voice, messaging, conferencing and more – from virtually any device. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access. Visit the Yeastar Linkus webpage for more details. 

All these features are delivered using a decentralized UCaaS infrastructure, allowing you to easily provide these tools to a geographically dispersed workforce, as shown in this diagram:

(Image source: https://www.yeastar.com/blog/moving-uc-to-cloud-reseller-race/ )

Employees can be located at HQ, at various branch offices or even at home, and all can enjoy the same level of productivity and interconnectivity with the system.

Yeastar Central Management (YCM) portal

Managing and monitoring the cloud edition PBX is easy with Yeastar's Central Management portal. In a matter of clicks, administrators can monitor, provision, and manage their networks' Yeastar devices easily and securely from anywhere. Among other things, YCM:

• Enables telecom resellers to create a new Cloud PBX instance within a few minutes   
• Allows resellers to centrally manage their Cloud PBX instances, including implementing upgrades and backups.
• Shows real-time status of all Cloud PBXs and if there is any issues, YCM will send alerts to the reseller.
• YCM also offers a white-labeling feature that allows resellers to feature their own logo and branding. For more details about the benefits and features of YCM, learn more from this youtube link.

Key benefits of the cloud-based P-Series IP PBX

The key advantages of the cloud-based P-Series solution include the following:

• The virtual unification of headquarters, branches, remote offices, and teleworkers seamlessly and securely
• Equipping the agile workforce with Linkus UC Clients (softphones) to work from anywhere
• Access to a series of UC tools, delivering a lightweight call experience via the web
• Optimization of call center agent productivity for providing excellent service to customers in a budget-friendly way
• The ability to engage geographically dispersed employees with integrated videoconferencing
• The capability to interconnect a wide variety of IP phones, intercom systems and SIP-compliant endpoints

Aligning with today’s telecommunications trends

Cloud technology is not a new trend by any means. What is new is the dramatic growth of cloud adoption over the past couple of years due to recent world events. According to research the majority of companies will spend 80% of their ICT (information and communications technology)  hosting budgets on the cloud.

Today’s businesses are continually migrating away from on-site equipment to cloud-based services, enabling true digital transformation for their organizations.

As such, the future of work is expected to be hybrid, with more employees using their personal devices for work while leveraging cloud-based, network-delivered services. All these factors are driving companies to seek out cloud-based communication solutions. This is the market that the Yeastar P-series cloud-based solutions are designed to serve.

Conclusion

Yeastar is building on a legacy of well-designed, ergonomic and cost-effective P-series IP PBX solutions, including both appliance-based and software-based solutions, each focusing on a different type of enterprise. Now, Yeastar has completed the triad of service options by delivering the same great features in a completely cloud-based, subscription-oriented service, enabling a full spectrum of options to suit the communication needs of virtually any business.

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Easy-first Unified Communications

Go beyond just a PBX with all communications integrated as one. Yeastar business phone system is available as cloud, hardware, or software solution to your preference.

• Business Phone
• Video Meeting
• Linkus UC Clients
• Call Center
• Omnichannel Messaging
• CRM & Platform Integrations

Solar Camera CCTV Camera Power WiFi Wireless Network Surveillance Outdoor Solar Waterproof  Security Camera (IPC-B32P-V2)

3MP Resolution & H.265compression

Ultra HD 3MP 2304*1296 resolution, compared with 1080p resolution, provides you with clearer monitoring image, so that you can see every detail clearly.Bid farewell to blurred images and enjoy high quality monitoring images.

Rechargeable Battery

Wireless outdoor cameras for home security is equipped with a large 5000mAh battery, which can provide longer battery life, reduce the burden of repeated charging, and protect your home for a longer period of time.

*Please fully charge before the first use, Battery life may vary depending on device settings, actual usage, and environmental factors.